Returns & Refunds

We want every cup to feel right. Here’s how we handle returns and refunds.

Our promise

Coffee is personal. If something’s off with your order — wrong roast, damaged bag, or a quality issue — email [email protected] within 14 days of delivery and we’ll make it right.

What we can do

• Replace the bag(s) at no charge
• Refund to your original payment method via Stripe
• Credit toward a future order

Opened bags

Because coffee is a perishable food product, we generally can’t accept returns of opened bags for change-of-mind. Quality or roast issues are the exception — just tell us what happened.

How to start

Write us at [email protected] with your order number (from the thank-you screen or confirmation email), and a short note about the issue. We usually reply within one business day.